Easy WordPress Maintenance & Support
You only get ONE chance to make a first impression when someone visits your website. We make sure your website is fast, secure, updated, and ready for action.
Updating WordPress Regularly is Critical for your Website & Business
(and it's the last thing you should have to worry about)
As a business owner, you have a lot on your plate already. You should be focusing on growing your business, not the technical & security updates to your WordPress website. Let us handle it and sleep a whole lot easier.
Does not include web design or web development services. But we have these available as "add-on" services.
As part of our service, we will optimize your website to ensure the fastest possible load time.
In Good Company
We have been so fortunate to have been trusted by some of the best brands around.
A Few Kind Words from Our Clients
Try Us Risk-Free for 30 days.
It's simple, after signing up, if you decide SWP is not right for you OR if you feel like you want to handle the website maintenance in-house, just let us know within 30 days and we will get you a full refund.
Frequently Asked Questions
Some questions that new customers ask are pretty common, so we've put together list of Frequently Asked Questions (FAQs) to help answer some of your initial questions.
Usually all we will need is for you to set us up as a WordPress Administrator on your website. Once you sign up, 2e will walk you through the process and help you along the way.
If you decide to take advantage of our WPEngine hosting we will guide you through the process of pointing your domain name (don’t worry, it’s quite painless.)
While a hacked site is rare (when we are maintaining your WP site) if your site does get hacked we can immediately restore your site from a backup to get it up and running again.
We will then take all necessary precautions to ensure your site will not become compromised again.
Not yet but we are moving in that direction. Currently, support hours are Monday – Friday from 8am – 6pm PST. We still montior your site 24/7 and we will be notified of any critical or uptime issues at any time of the day or night.
During business hours (M-F from 8am to 6pm PST) you will have the option for:
- Phone Support
- Chat Support
- Email Support
During non-business hours, you can utilize our email support.
If you are hosting with us on our WPEngine server, we will provide you with a free SSL certificate. However, if you choose to stay with your own hosting company, you would need to contact them to ensure you have an SSL certificate in place. Of course, we are happy to help if you need any guidance in getting in touch with them or need any advice/information.
Yes we do. While it’s not included in our WP Maintenance Plan, we would be happy to provide design or development services at a discounted hourly rate. Contact us and we can talk about what you are looking to do.
Yes! You can take advantage of some of the best premium plugins out there including:
- Smush Pro
- Gravity Forms
- Advanced Custom Fields
- and more
Absolutely. Typically, if we are handling the software, plugin and theme updates, we will thoroughly test the site to ensure nothing is conflicting or broken. But in the rare event that there are issues, we will fix it free of charge.
Yes, yes and yes. We can immediately restore your site from as far back as 30 days ago.
Yes! Once we have access to your site, we can run a performance scan to see where the problem areas lie and what we can do to optimize the site for a faster load time.
While we understand the importance of SEO and we follow SEO best practices, we do not provide ongoing SEO services for clients. We want to focus on keeping your site happy and healthy 🙂
However, we have some fantastic partners we can refer you along to.
You can cancel your WP Maintenance Plan anytime through your account area. Or you can contact us and we can cancel it for you.
Yes! If you are the type of business owner or leader who likes to “DIY” things when it comes to your website or technology, this service may not be for you.
Our website maintenance services are meant to make your life easier so you can focus on your business, rather than worrying if your WP software, plugins and theme are up to date, or if your website is going to go down after you update a WP plugin.
However, please be aware, you really need to take precautions before updating the WordPress core software, plugins and themes, otherwise you risk losing data and possible downtime.
No. We only handle WordPress websites.
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