FAQs

Have Questions? These Might Help.

Since 2010, SessionWP has been the trusted partner that small and medium-sized businesses rely on to keep their websites secure, fast, and reliable. 

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FAQs

If you can’t find the answers you need below, please don’t hesitate to contact us at any time.

Service & Plans
What exactly is included in your website maintenance service?

Our all-inclusive service includes managed WordPress hosting on enterprise-level servers, weekly WordPress/theme/plugin updates, enterprise-level security monitoring with malware protection, daily website backups with one-click restore, 24/7 uptime and performance monitoring, monthly reporting, website support tasks and fixes, SSL certificates, and access to premium plugins like Elementor Pro and Gravity Forms.

We offer comprehensive plans starting at $89 per month. We also have add-on services available including ADA compliance and privacy/cookie compliance options. Our focus is on providing complete peace of mind rather than confusing tiered options that leave gaps in your website’s protection.

Absolutely. We don’t believe in long-term contracts that trap you into service. You can cancel at any time, though please note that partial term refunds are not available for monthly or yearly payments already made.

Most basic web hosting service  just keeps your website online but does not actively monitor/maintain your website.. Our service includes hosting PLUS proactive maintenance, security monitoring, regular updates, daily backups, performance optimization, and ongoing support. Think of it as the difference between renting a parking space versus having a full-service garage that maintains your car.

Yes! We provide free migration service for customers switching from another hosting or maintenance provider.

Technical & wordpress specific
What if my website isn't built on WordPress?

Our service is specifically designed for WordPress websites – it’s what we specialize in. If your site is on another platform, we’d be happy to discuss migrating it to WordPress as part of our onboarding process.

Unless there is a critical security update (which we perform ASAP.) We typically perform plugin updates weekly in a controlled process. This weekly frequency ensures your site stays secure and current while allowing us to properly test updates before implementation to avoid any compatibility issues.

We will almost always know if a maintenance update breaks the site and we will respond immediately.  For updates you might be making on the site (content, design, layout) that break the site, we can immediately restore your site to the previous working version while we fix the underlying problem.

Yes. Our custom WordPress development background means that we understand custom code and can maintain websites with custom themes and plugins. This expertise sets us apart from maintenance providers who only work with standard themes.

Basic website support tasks and fixes are included in your plan. For larger customizations or new development work, we can provide those services separately. We’ll always be clear about what’s included versus what would be additional work.

security & backups
How do you protect my website from hackers?

We provide enterprise-level security with continuous malware monitoring, security scanning, and threat detection. Our system actively watches for suspicious activity and blocks potential threats before they can damage your site.

In the rare event of a security breach, we immediately begin cleanup and restoration using our daily backups. We can quickly identify and remove malicious code, then implement additional security measures to prevent future attacks.  We can also restore a previous version of the site if needed, as well as change all logins/passwords to prevent future attacks.

We backup your website daily and store backups securely off-site. This ensures we can restore your site quickly if anything goes wrong, and you never have to worry about losing important business content or data.

No, you would need to contact us to request a backup or restore.

business & pricing
Why should I choose you over other WP maintenance providers?

Unlike maintenance-only providers, we actively design and develop WordPress websites, giving us unmatched understanding of the platform. We know how WordPress works at every level because we build with it daily. This means better troubleshooting, more comprehensive support, and solutions that work long-term.  You also get a world-class design team in your back pocket.

If you’re not completely satisfied with our service within your first 30 days, we’ll refund every penny you’ve paid—no questions asked, no hassles.

No setup fees or hidden costs. We believe in transparency.  The only additional costs would be optional add-ons like ADA, Privacy, or Cookie compliance, which we’ll always discuss with you first.

Yes! When you pay annually, you get one month free (essentially a 8.3% discount).

Process & support
How quickly can you get my website set up with your service?

We offer immediate onboarding after signup. If you have urgent website issues, we can often address those even before the full onboarding process is complete. Free migration typically takes 1-3 business days after signup.

You can reach us via email for non-urgent issues, and we provide prompt response times. For urgent issues, we prioritize immediate assistance to get your site back up and running.

Ready to Get Started?

Let Us Help You With Your Website

Get in touch with us and let us take website updates, monitoring, and WordPress maintenance off of your plate.